Terms and Conditions

1. Acceptance of Terms

By accessing or using the SocietyNest website, platform, or related services, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use the services.

2. Services

SocietyNest provides software and related services for apartment and society management, which may include billing, resident records, visitor management, complaints, notices, utility workflows, reporting, and other modules.

Feature availability may vary based on the selected plan, customization, deployment model, and service agreement.

3. User Responsibilities

Users are responsible for providing accurate information, maintaining the confidentiality of login credentials, and using the platform only for authorized and lawful purposes.

Users must not misuse the platform, attempt unauthorized access, interfere with operations, or use SocietyNest in any way that may harm the service, data, or other users.

4. Account Access and Security

You are responsible for safeguarding your account credentials and all activities performed under your account. SocietyNest is not liable for unauthorized access caused by weak password practices, credential sharing, or user negligence.

5. Payments and Pricing

Pricing, subscriptions, custom development charges, onboarding fees, white-label fees, and add-on costs may vary depending on the plan and service scope.

All payment terms, billing cycles, and custom pricing arrangements will be governed by the applicable invoice, proposal, or service agreement.

6. Custom Software and White-Label Services

Custom development, white-label solutions, branding work, integrations, and enterprise implementations may require separate timelines, pricing, and written scope agreements.

SocietyNest reserves the right to determine feasibility, delivery schedules, and support scope for custom or white-label requests.

7. Intellectual Property

All intellectual property related to the SocietyNest platform, website, design, content, software, and service materials remains the property of SocietyNest or its licensors, unless otherwise agreed in writing.

No user may copy, reproduce, distribute, modify, reverse engineer, or commercially exploit any part of the platform without prior written permission.

8. Data and Content

Users are responsible for the accuracy, legality, and appropriateness of the data they upload or manage within the platform.

SocietyNest may process such data as required for service delivery, maintenance, support, analytics, and lawful compliance, in line with the Privacy Policy and applicable agreements.

9. Service Availability

While we aim to provide reliable platform access, SocietyNest does not guarantee uninterrupted or error-free service at all times. Maintenance windows, technical issues, updates, or external dependencies may affect availability.

10. Limitation of Liability

To the extent permitted by law, SocietyNest shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the platform.

Users are encouraged to maintain internal administrative checks and backups for important records and decisions.

11. Termination or Suspension

SocietyNest may suspend or terminate access where there is misuse, non-payment, breach of terms, unlawful activity, or risk to platform operations or other users.

Users may also discontinue use subject to any active billing commitments or service agreement terms.

12. Third-Party Tools and Integrations

The platform may involve third-party services such as payment systems, analytics, hosting, communication tools, or integrations. SocietyNest is not responsible for the policies or actions of such third parties.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Updated terms will become effective when posted on this page unless otherwise stated.

14. Governing Terms

These Terms and Conditions, along with any applicable proposals, invoices, or written service agreements, govern the relationship between SocietyNest and its users or customers.

15. Contact

For questions regarding these Terms and Conditions, please contact us through the details available on the SocietyNest website.