Privacy Policy

1. Introduction

At SocietyNest, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, platform, and related services.

2. Information We Collect

We may collect personal information such as your name, email address, phone number, apartment or society details, and other information you provide through contact forms, demo requests, onboarding, or platform usage.

We may also collect operational data related to residents, billing, visitors, complaints, notices, and society management activities when the platform is used by authorized users.

3. How We Use Information

We use the collected information to provide and improve SocietyNest services, respond to inquiries, support onboarding, manage product functionality, improve user experience, and communicate important updates.

We may also use information for analytics, troubleshooting, internal reporting, and service optimization.

4. Data Sharing

We do not sell your personal information. Information may be shared only where necessary for service delivery, technical support, payment processing, legal compliance, or trusted service providers assisting in platform operations.

5. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and maintain operational records, unless a different retention period is required by law or agreement.

7. User Rights

Depending on applicable laws and service arrangements, users may request access, correction, or deletion of certain personal information. Such requests may be reviewed based on operational, contractual, or legal requirements.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to improve browsing experience, analyze usage, and support website functionality. You may control cookie preferences through your browser settings.

9. Third-Party Services

SocietyNest may use third-party tools or integrations for hosting, communication, payments, analytics, or support. These services may process information according to their own privacy policies.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect service improvements, legal requirements, or operational changes. Updated versions will be posted on this page.

11. Contact Us

If you have questions regarding this Privacy Policy, you may contact us through the contact details provided on our website.